Meet Your Team
Your Client Support Specialists: Turning questions into solutions and making every interaction a breeze!
Leigh Anne Bouquio
Ana Loza
Who is a Client Success Specialist?
The goal of a GreenLight Client Success Specialist is to deeply understand our customers’ goals, situations, and more, sharing insights with managers that can enhance the customer experience and our internal processes. We are available to:
Meet in person or remotely with key stakeholders.
Manage the continued training and education of our clients.
Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
Educate champions and their teams on the value of our product, and help uncover use cases before they become emergencies.
Drive expansion and adoption of our software and services.
Execute regular account reviews with clients.
Manage new GreenLight Locker implementations and adoptions.
Leveling Up with GreenLight
GreenLight is excited to share a new weekly opportunity to learn more about using GreenLight Locker to help you and your students “Level Up.” Our Client Success Team will begin offering mid-day sessions on important topics.
GreenLight Locker is a one-stop shop for all of your student’s credentials. Learn more about how students can use GreenLight Locker to securely store important documents needed for college admissions, scholarship opportunities, and job applications. Mark your calendar now and feel free to join us while you eat your lunch during these informative sessions.
Register Today!
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Register Today! 〰️
GreenLight Locker Tips & Tricks Newsletter
Keep up to date on GreenLight Locker with the Tips & Tricks monthly newsletter. This publication is designed to work in concert with the “Leveling Up” webinar series to assist with frequently asked questions and provide innovative ideas to enhance student adoption and utilization of GreenLight Locker.
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ISSUE 1 - JULY 2023
We are thrilled to introduce GreenLight Locker Tips & Tricks, a recently launched publication designed to work in concert with the “Level Up” webinar series to assist with frequently asked questions and provide innovative ideas to enhance student adoption and utilization of GreenLight Locker. As a new academic year commences, it brings a chance to embark on a fresh journey and warmly embrace students who return revitalized and enthusiastic from their summer break.
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ISSUE 2 - AUG 2023
This month's GreenLight Locker Tips & Tricks issue is dedicated to Back-to-School. It is always exciting to see students after Summer Break. This can also be an exhausting week for counselors as students need schedule changes and orientation help for high school.
GreenLight Locker has implemented a new feature to assist in quickly loading your Counselor Dashboard for your new caseload.
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ISSUE 3 - SEPT 2023
As you begin to think about your goals for this school year, it is a good time to look into the power of reports available in GreenLight Locker. The analytics provided with your counselor dashboard can assist you in developing and keeping track of Key Performance Indicators (KPIs). This month, we will review the GreenLight Counselor Dashboard reports and how they can be used to support your students as they prepare for life beyond high school.
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ISSUE 4 - OCT 2023
GreenLight Locker is more than just a transcript service. Students can store any credentials needed for safekeeping in their locker, as well as resumes. As a classroom teacher for over 20 years, I always encouraged my students to create a resume early and update it at least once a year with volunteer information, club participation, and awards. This way, they wouldn’t have to try to remember four years of accomplishments when they get to be a senior.
